Return & Refund

OCTASMART® follows strict quality control guidelines. We offer a minimum 30-day money back guarantee, which we will happily apply in the unlikely event that you are unsatisfied with your product. Any products returned outside of this money back period are not eligible for a refund.

OCTASMART® also offers a warranty on repairs or replacements, should your product become faulty within 12 months from the date of purchase. Some products may have an extended warranty period which will be outlined on their product page.

For any products returned under warranty or the minimum 30-day money back guarantee, the product or offer must be returned in full including any accessories and bonus gifts. You must provide us with your full name, order number, reason for return and pre-pay the postage for the items to be returned. We recommend that you return your items using a tracked postal service and keep a record of the return tracking number and postage receipt. 

We do not take responsibility for any items returned to us that are lost in transit without a valid tracking number and postage receipt.

OCTASMART® reserves the right to refuse any parcels that arrive ‘COD’ or have ‘More To Pay’ stamped on them. Any parcels received with these, will be deducted from your refund. Refunds do not include postage and handling and will be processed within thirty working days of receipt of the goods.

All refunds will be processed back onto the original card or payment method used to place your order. In the event a refund cannot be returned to the original card or payment method, a credit note for the full order value will be issued with a 12 month expiry.

Any products that become faulty or damaged under warranty must first be approved for replacement by our Customer Service Team. Basic product troubleshooting may be carried out with you before a return is initiated, we may also require you to return the products to us to be assessed.

Where a product is returned under warranty, OCTASMART® will assess the damaged item and refund your postage and handling costs provided your product meets all of the warranty requirements and you have a copy of the return postage receipt.

If you need to return or replace your product please first contact one of our friendly customer service representatives on 02 9387 4143 to discuss the process moving forward or alternatively email your enquiry to octasmart@supersleeperpro.com.au.

Any products returned to us without the required information enclosed within the package and a returns approval authorised by a sales representative may result in a replacement or refund not being granted.

- - - - - - - -

To be eligible for a return you must have been sleeping on your mattress or mattress topper  for 30 days before you can initiate the return. It takes some time for your body to adjust to a new surface which is why we ask you to trial it for at least 30 days. 

To be eligible for a return you must have been sleeping on your pillow for 14 days before you can initiate the return. It takes some time for your body to adjust to a new surface which is why we ask you to trial it for at least 14 days. 

You are not eligible for a refund if you have ordered the incorrect size. Furthermore, if the topper or pillow has been damaged or stained to the extent that we are unable to donate it to charity, you will not be granted a refund.

Please note that if you use the mattress, topper or pillow for its intended use without damage or stains you will still be eligible for a refund within the products designated money back guarantee, starting from the day of delivery.

For any products returned under warranty or money back guarantee, the product or offer must be returned in full including any accessories and bonus gifts. You must provide us with your full name, order number, reason for return and pre-pay the postage for the items to be returned. We recommend that you return your items using a tracked postal service and keep a record of the return tracking number and postage receipt.