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FOR GUARANTEED DELIVERY BEFORE CHRISTMAS order before Monday 13th December

Returns

Refund if your topper or pillow is unopened:
  1. Contact us via email at hello@octasmarttopper.com.au to request a return.
  2. If your topper or pillow is unopened, Customer Service will arrange a collection. Please remember, the products you are returning must be unopened.
  3. After your topper or pillow has been received, we'll issue the refund. This can take 7-14 business days from the date of receipt and depends on the processing time of the recipient's bank or payment provider.
Refund if your topper or pillow has been opened:
Please contact us email at hello@octasmarttopper.com.au and we'll walk you through the following process:
We love our planet so we don't want to contribute to landfill waste. In the spirit of being kind to our planet, we kindly ask that you donate or recycle your product. Depending on where you live there are charities that may accept pillow and topper donations. Some may even collect them for you. Once you've arranged this, we ask that you provide Customer Care with a photo of the receipt of your donation and they'll process your refund.
Your refund will be issued immediately but is subject to the processing time of your bank or payment provider. This can take between 7-14 business days.
Exchanges:
To make an exchange, please contact us email hello@octasmarttopper.com.au where someone will be able to suggest the best alternative model or size and explain the exchange process. Once we've received your returned item, your replacement will be sent to you.

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